One of the most frustrating things in SAP implementations. is the amount of knowledge that gets hidden in emails. And when you need it, it is a search and a scramble to find the information in time to respond to a query 3 months later. To address that, I have developed the linked CODA document. I called it Knowledge Acquisition Tool, because it is not about Knowledge Management, it is to facilitate and improve the process of developing the knowledge in the first place.

It also does not replace the other repositories of information in a typical SAP (or... (More)